Terms of Use
Last Updated: January 8, 2025
1. Agreement to Terms
Welcome to Contrl. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Cricinshots Gaming Pvt Ltd ("Contrl," "we," "us," or "our") governing your access to and use of the Contrl mobile application and all related services (collectively, the "Service").
By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Service.
2. Eligibility
To use the Service, you must:
- Be at least 13 years of age (or 16 years of age in the European Economic Area)
- Have the legal capacity to enter into a binding contract
- Not be barred from using the Service under applicable law
- Provide accurate and complete registration information
- Maintain the security of your account credentials
If you are under 18 years of age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
3. Account Registration and Security
3.1 Account Creation
To access certain features of the Service, you must create an account by providing:
- A valid email address
- A secure password
- Optional profile information
3.2 Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Ensuring your account information remains accurate and current
- Not sharing your account with others
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for:
- Violation of these Terms
- Fraudulent, abusive, or illegal activity
- Extended periods of inactivity
- Requests by law enforcement or government agencies
4. Description of Service
4.1 Core Features
Contrl provides a mobile application designed to help users manage impulse spending habits through:
- Streak Tracking: Daily tracking of consecutive days without impulse spending
- Savings Goals: Tools to set, track, and achieve financial goals
- Impulse Shield: Intervention features including breathing exercises and risk assessments
- Cowl AI Assistant: AI-powered chat companion providing personalized financial guidance
- Gamification: XP system, levels, and orb progression to encourage engagement
- Analytics: Personal insights into spending patterns and progress
4.2 Service Limitations
You acknowledge and agree that:
- Contrl is a behavioral support tool, not a financial advisor or licensed therapist
- The Service does not access, monitor, or connect to your bank accounts or financial institutions
- We do not provide financial, legal, or mental health advice
- Results and outcomes vary by individual and are not guaranteed
- The Service is not a substitute for professional financial counseling or therapy
5. Cowl AI Assistant
5.1 AI-Powered Features
Cowl is an AI assistant powered by OpenAI's GPT-4o technology. By using Cowl, you understand that:
- Responses are generated by artificial intelligence and may not always be accurate
- Your messages are processed by OpenAI's servers according to their terms and privacy policy
- Chat history (last 20 messages) is used to provide contextual responses
- AI-generated advice is educational and should not replace professional guidance
- We do not guarantee the accuracy, completeness, or reliability of AI responses
5.2 Limitations of AI Guidance
Cowl's guidance is general in nature and not personalized financial or medical advice. You should:
- Consult qualified professionals for specific financial decisions
- Not rely solely on AI guidance for important financial matters
- Verify information independently before acting on AI recommendations
- Seek professional help if experiencing serious financial distress or compulsive behavior
6. User Conduct and Prohibited Activities
6.1 Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms.
6.2 Prohibited Activities
You agree NOT to:
- Violate any local, state, national, or international law or regulation
- Infringe upon intellectual property rights of Contrl or third parties
- Transmit viruses, malware, or other malicious code
- Attempt to gain unauthorized access to the Service or its systems
- Reverse engineer, decompile, or disassemble the Service
- Use automated systems (bots, scrapers) without written permission
- Harass, abuse, or harm other users or our staff
- Impersonate any person or entity
- Collect or store personal information of other users
- Use the Service for commercial purposes without authorization
- Manipulate streak data or other gamification features
- Create multiple accounts to circumvent restrictions
7. Intellectual Property Rights
7.1 Our Ownership
The Service, including all content, features, functionality, software, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the design, selection, and arrangement thereof (collectively, "Content") is owned by Contrl, its licensors, or other providers of such material and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Download and use the mobile application on your personal device
- Access and use the Service for personal, non-commercial purposes
This license does not include any right to:
- Modify, reproduce, distribute, or create derivative works
- Sell, rent, lease, or sublicense the Service
- Remove copyright or proprietary notices
7.3 User Content
You retain ownership of content you submit to the Service (chat messages, goals, profile information). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide and improve the Service.
7.4 Trademarks
"Contrl," the Contrl logo (🦉), "Cowl," and other marks are trademarks of Cricinshots Gaming Pvt Ltd. You may not use these trademarks without our prior written consent.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our Privacy Policy.
Key privacy highlights:
- We collect minimal data: email, streak data, goals, chat messages, device information
- We do NOT access bank accounts, credit cards, or transaction data
- We never sell your personal information to third parties
- Data is encrypted in transit and at rest
- You can request data deletion at any time
For complete details, please review our Privacy Policy.
9. Fees and Payment Terms
9.1 Subscription Plans
Contrl is a paid subscription service with the following standard pricing:
- Monthly Subscription: $9.99 per month
- Annual Subscription: $99.00 per year
Prices may vary by country, region, or currency. The exact price applicable to you will be displayed in the app before you complete your purchase.
9.2 Promotional Pricing and Offers
We may offer promotional pricing, discounts, or special offers from time to time. Promotional pricing may include:
- Limited-time discounts on monthly or annual subscriptions
- Introductory pricing for new subscribers
- Seasonal or special event promotions
- Referral bonuses or loyalty discounts
Promotional offers are subject to specific terms and conditions, which will be clearly communicated at the time of the offer. Promotional pricing may not be combined with other offers unless explicitly stated.
9.3 Payment Processing
All payments are processed directly through your device's app store:
- iOS Devices: Payments are processed by Apple through the Apple App Store
- Android Devices: Payments are processed by Google through the Google Play Store
By subscribing to Contrl, you acknowledge and agree that:
- Your payment relationship is directly with Apple or Google, not with Contrl
- All payments are subject to the app store's payment processing terms and conditions
- You must comply with the app store's payment policies and terms of service
- Subscriptions will automatically renew at the end of each billing period
- You will be charged the then-current subscription price (unless locked in with promotional pricing)
- You are responsible for providing accurate and current payment information to the app store
- Contrl does not have access to your payment information or credit card details
9.4 Subscription Renewal and Cancellation
Your subscription will automatically renew at the end of each billing period unless you cancel:
- Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period
- You can cancel your subscription at any time through your app store account settings
- Cancellation takes effect at the end of your current billing period
- No refunds are provided for partial subscription periods
- You will retain access to paid features until the end of your current billing period
9.5 Price Changes
We reserve the right to modify subscription prices at any time. If we change prices:
- We will provide advance notice (typically 30 days) before the change takes effect
- Price changes will apply to new subscriptions and renewals after the effective date
- Existing subscribers may be grandfathered at their current price for a limited time
- Continued use of the Service after a price change constitutes acceptance of the new price
9.6 Refund Policy
Since all payments are processed directly through the Apple App Store or Google Play Store, refund requests must be submitted to the respective app store. All subscription purchases are subject to the app store's refund policies:
- Apple App Store: Submit refund requests through Apple's support or your Apple ID account
- Google Play Store: Submit refund requests through Google Play's support or your Google account
- Refunds are granted at the sole discretion of Apple or Google according to their policies
- Contrl does not have the ability to process refunds directly
- In cases of technical issues, contact support@contrl.app for assistance before requesting a refund
We recommend reviewing the refund policies of your respective app store before making a purchase.
9.7 Free Trials
Contrl does not currently offer free trial periods. However, we may introduce free trials in the future. If free trials become available:
- Free trials will be available only once per user
- You may be required to provide valid payment information to start a free trial
- If you do not cancel before the trial ends, you will be charged the standard subscription price
- We reserve the right to determine free trial eligibility and duration
- Free trial offers may be modified or discontinued at any time
- Free trial terms will be clearly communicated when offered
9.8 Taxes
All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for any sales tax, VAT, GST, or other taxes imposed by your jurisdiction. Taxes will be calculated and added to your purchase price as required by law.
10. Disclaimers and Limitations of Liability
10.1 Service Provided "AS IS"
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability, fitness for a particular purpose, or non-infringement
- Warranties that the Service will be uninterrupted, secure, or error-free
- Warranties regarding the accuracy, reliability, or completeness of content
- Warranties that defects will be corrected
10.2 No Financial or Medical Advice
CONTRL IS NOT A LICENSED FINANCIAL ADVISOR, THERAPIST, OR HEALTHCARE PROVIDER. THE SERVICE, INCLUDING COWL AI:
- Does not provide professional financial, legal, or medical advice
- Is not a substitute for professional counseling or therapy
- Should not be relied upon for critical financial decisions
- Does not diagnose or treat any medical or psychological conditions
If you are experiencing serious financial distress, compulsive spending issues, or mental health concerns, please seek help from qualified professionals.
10.3 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CONTRL, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or goodwill
- Service interruptions or errors
- Unauthorized access to or alteration of your data
- Statements or conduct of third parties (including AI-generated content)
- Financial losses or decisions made based on use of the Service
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
10.4 Jurisdiction-Specific Rights
Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, the above limitations may not apply to you. You may have additional rights under local law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Contrl, Cricinshots Gaming Pvt Ltd, and our affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms
- Your use or misuse of the Service
- Your violation of any rights of another party
- Your violation of any applicable laws or regulations
- Any content you submit or transmit through the Service
12. Third-Party Services and Links
12.1 Third-Party Integrations
The Service integrates with third-party services, including:
- OpenAI: Powers Cowl AI assistant (subject to OpenAI's terms and privacy policy)
- Cloud Hosting Providers: Store and process app data securely
- Analytics Services: Help us understand and improve app usage
Your use of third-party services is subject to their respective terms and policies. We are not responsible for third-party services, content, or practices.
12.2 External Links
The Service may contain links to external websites or resources. We provide these for convenience only and do not endorse, control, or assume responsibility for third-party content, products, or services.
13. Modifications to Service and Terms
13.1 Service Changes
We reserve the right to:
- Modify, suspend, or discontinue any aspect of the Service at any time
- Add or remove features without prior notice
- Change system requirements or technical specifications
- Impose limits on certain features or restrict access to parts of the Service
We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
13.2 Terms Updates
We may update these Terms from time to time. When we make changes:
- We will update the "Last Updated" date at the top of these Terms
- We will notify you through the app or via email for material changes
- Continued use of the Service after changes constitutes acceptance of the new Terms
- If you disagree with changes, you must stop using the Service
We encourage you to review these Terms periodically to stay informed of any updates.
14. Termination
14.1 Termination by You
You may terminate your account at any time by:
- Deleting your account through app settings, OR
- Emailing us at support@contrl.app with a termination request
Upon termination, your data will be deleted within 30 days as described in our Privacy Policy.
14.2 Termination by Us
We may terminate or suspend your account immediately, without prior notice or liability, for:
- Breach of these Terms
- Fraudulent, abusive, or illegal activity
- At our sole discretion for any reason or no reason
14.3 Effect of Termination
Upon termination:
- Your right to access and use the Service immediately ceases
- All provisions of these Terms that should survive termination will remain in effect
- You remain liable for all obligations incurred prior to termination
15. Dispute Resolution and Arbitration
15.1 Informal Resolution
Before filing a formal claim, you agree to contact us at legal@contrl.app and attempt to resolve the dispute informally. We will attempt to resolve disputes through good-faith negotiation within 60 days.
15.2 Binding Arbitration
If informal resolution fails, you agree that disputes will be resolved through binding arbitration rather than in court, except:
- You may assert claims in small claims court if they qualify
- Either party may seek injunctive relief in court for intellectual property disputes
Arbitration will be conducted under the rules of a mutually agreed arbitration service. Each party will bear their own costs unless otherwise awarded by the arbitrator.
15.3 Class Action Waiver
YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate multiple parties' claims.
15.4 Jurisdiction-Specific Provisions
If you are located in a jurisdiction that prohibits arbitration agreements or class action waivers, the above provisions may not apply to you, and disputes will be resolved in accordance with local law.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes not subject to arbitration shall be brought exclusively in the courts located in [Jurisdiction City, State], India, and you consent to the personal jurisdiction of such courts.
For users in the European Union, this does not affect your rights under the laws of your country of residence if those laws provide mandatory consumer protection rights that cannot be waived by contract.
17. International Users
The Service is controlled and operated from India. We make no representation that the Service is appropriate or available for use in all locations. If you access the Service from outside India, you do so at your own risk and are responsible for compliance with local laws.
By using the Service, you consent to the transfer of your information to India and other countries where we or our service providers operate, which may have different data protection laws than your country of residence.
18. Severability and Waiver
18.1 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
18.2 Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
19. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Contrl regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
20. Assignment
You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign or transfer these Terms or our rights hereunder at any time without restriction.
21. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, government restrictions, or failures of third-party services or infrastructure.
22. Survival
The following provisions shall survive termination of these Terms: Intellectual Property Rights, Disclaimers and Limitations of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution and Arbitration, and any other provisions that by their nature should survive termination.
23. Contact Information
If you have questions, concerns, or comments about these Terms, please contact us:
General Inquiries: support@contrl.app
Legal Matters: legal@contrl.app
Business Entity: Cricinshots Gaming Pvt Ltd
Response Time: We aim to respond to all inquiries within 48 hours
24. Acknowledgment
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICE.
Terms of Use Summary
✅ Your Rights
Use the app freely, maintain your data privacy, delete account anytime
📋 Your Responsibilities
Follow the rules, keep account secure, use service lawfully
🦉 AI Disclaimer
Cowl provides guidance, not professional financial or medical advice
💳 Subscription Service
$9.99/month or $99/year; pricing may vary by region and promotions
⚖️ Legal Protections
Service provided "as is" with limitations on liability
🔄 Changes
We may update Terms; continued use means acceptance